Privacy Policy

How enquiry information is handled

This policy explains how information submitted through the website, phone, email, WhatsApp or other clinic communication channels may be used for appointment coordination and patient support.

Information that may be collected

• Name, phone number, email address and preferred consultation mode
• General health concern shared in the enquiry
• Reports, prescriptions or documents voluntarily provided to the clinic
• Communication history related to appointment, delivery or follow-up
• Delivery address where medicines are dispatched

How information may be used

• To respond to appointment and consultation enquiries
• To coordinate online or in-clinic appointments
• To communicate medicine, follow-up or delivery information
• To maintain reasonable clinical and administrative records
• To comply with legal or professional obligations where applicable

Medical privacy

Please avoid placing highly sensitive medical details in the short website form. Detailed history, reports and prescriptions should be shared only through the channel the clinic confirms for you.

Third-party services

The website may use email hosting, web hosting, maps, courier services, WhatsApp, Facebook and Google Business Profile links. Information shared directly with those services may also be governed by their own privacy policies.

Medicine delivery

Where delivery is requested, necessary contact and address information may be shared with a courier or delivery provider solely for completing the dispatch.

Data security

Reasonable care should be taken to protect submitted information, but no internet transmission or email system can be guaranteed completely secure.

Your choices

You may request correction of inaccurate contact information or ask the clinic about the information it holds, subject to clinical, legal and record-keeping requirements.

Contact

For privacy questions, email swamiayucare@gmail.com or call the clinic.